If your Ohio SNAP EBT (Ohio Direction Card or Cash Assistance card) needs to be replaced, we can help. In this post, we will go over how to request an Ohio EBT card replacement and the steps to take if your Ohio SNAP or cash card is lost, stolen, or not working. We also cover how long your replacement card will take to arrive and if you can track your EBT card in the mail.
However, first, we will explain what to do immediately if you find out your EBT card is lost, stolen, or damaged.
Furthermore, we will review the steps to get a replacement.
This will include what to do when you call customer service and do not know your card number.
In addition, we will explain how to reset your Ohio EBT Card PIN.
Lastly, we will answer the most frequently asked questions about Ohio EBT.
If you need help submitting a request for a replacement Ohio EBT card, continue reading and follow the instructions below.
This post will cover:
Here’s how to replace a lost or stolen Ohio EBT Card:
First, If you suspect or know:
If any of the above is true, follow the steps below:
First, you must immediately contact EBT Customer Service (1-866-386-3071) to report your EBT card lost or stolen.
Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.
When you call, EBT Customer Service will deactivate your card so that no one else can use it.
You can also request a new replacement card to be mailed to you at this time.
If you find your card later, you will not be able to use it once you have reported it lost or stolen.
You will have to wait to receive the replacement card in the mail, which can take 7-10 days.
Also, It is recommended that you select a new PIN for your new card.
If you have moved or changed your address, call your county SNAP office to report the change.
Note that if you call customer service for a replacement card, and you have moved, you can have the card mailed to your new address, but you must still call
your caseworker to report the address change.
Your PIN is your electronic signature for your EBT Card. It contains four (4) numbers.
It is important to keep this information safe.
Your Ohio EBT benefit card will not work without your PIN.
If you are in the grocery store and enter the wrong PIN, you have three more chances that day
to enter the correct PIN.
If you don’t enter the correct PIN on the fourth try, a “lock” is put on your card after the fourth attempt.
You may try again after midnight, or you can contact customer service at 1-866-386-3071 to “unlock” your card.
If you can’t remember your PIN, contact customer service at 1-866-386-3071 to select a new one.
Additionally, you should also select a new PIN if you think someone else knows your PIN.
Here are the most frequently asked questions about Ohio EBT:
According to the JFS, it may take 7-10 days for you to get a new Ohio Direction EBT Card to arrive in the mail.
To activate your Ohio EBT Card, follow the instructions that came with your EBT Card in the mail.
The envelope containing your EBT card should have a sheet of paper with instructions on how to activate the card and set up your PIN.
If you have questions about activating your card, call your caseworker.
Yes, you can check your Ohio EBT Card balance by phone.
Call the EBT Customer Service number (1-866-386-3071) on the back of your card.
The Customer Service Hotline is available 24 hours a day, 7 days a week.
After you call, enter your sixteen (16) digit EBT card number and you will hear your current Ohio SNAP or cash account balance(s).
Extra Food Stamps Allotments are tied to the federal Public Health Emergency, which has currently been extended through January 2023.
According to ABC News:
“The Biden administration said Thursday that the COVID-19 public health emergency will continue through Jan. 11 as officials brace for a spike in cases this winter.”
Whether the emergency declaration is extended beyond January 2023 depends largely on whether COVID-19 cases dramatically increase this winter.
Additionally, further extension may also depend on the arrival of a COVID-19 strain that is more contagious and dangerous than expected.
In Ohio, food Stamps Benefits are deposited on EBT Cards between the 2nd of the month and the 20th of the month.
When your food stamps benefit is deposited on your EBT Card depends on the last digit of your case number.
Here is the schedule of payment based on the last digit of your case number:
| If your Case Number ends in | EBT Benefits are available on the |
| 0 | 2nd of the month |
| 1 | 4th of the month |
| 2 | 6th of the month |
| 3 | 8th of the month |
| 4 | 10th of the month |
| 5 | 12th of the month |
| 6 | 14th of the month |
| 7 | 16th of the month |
| 8 | 18th of the month |
| 9 | 20th of the month |
Here’s the bottom line about Ohio EBT Card Replacement:
First, to get a replacement Ohio EBT card, must immediately contact EBT Customer Service (1-866-386-3071) to report your EBT card lost or stolen.
Next, Customer Service will deactivate your EBT card to protect you against potential benefit theft.
After that, a new card will be mailed to you.
Your Ohio EBT benefit card will not work without your PIN.
If you forget your PIN or want to change your PIN at any time, see the steps above.
We hope this post on Ohio EBT Card Replacement was helpful.
If you have further questions about Ohio SNAP or EBT Card, please let us know in the comments section below.
Be sure to check out our other articles about Ohio SNAP and Ohio EBT, including:
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